OUR GUARANTEE AND RETURN POLICY
NOTE: THIS GUARANTEE POLICY PERTAINS TO ANY PRODUCTS SOLD BY ANT-ICKY-POO.COM. CERTAIN PRODUCTS PURCHASED AT AMAZON, EBAY OR ANY OTHER ONLINE SITES MAY BE GOVERNED BY THE RULES OF THE OTHER SITE.
PRODUCTS DAMAGED DURING SHIPPING
The carrier normally detects any liquid products damaged during shipping, but if you receive a damaged item, notify customer service and the damaged item will be replaced immediately. AReports of damage items should be made within 72 hours of delivery, and a photo of the damaged item would help our warehouse learn how to avoid packaging errors in the future and assist our claim against the carrier.
If we ship you the wrong item(s) please notify customer service immediately and the correct items will be shipped. You can also request a refund/prorated refund of the purchase costs and shipping. Reports of wrong items should be made within 72 hours of delivery and include a photo of the wrong item and the packing slip. Customer service may request that you repackage the wrong items and make the wrong items available for return shipment at our expense. Alternatively, customer service may locate and suggest a non-profit dog or cat shelter near you where the items can be donated in both our names.
Customer service may accept returns of unopened items in certain cases. You must request an RMA number and a return shipping address. You would be required to incur the cost of all return shipping costs. Returned items must be received in resalable condition before refunds would be processed. Refunds would only be made for product costs. We will not refund our initial shipping and handling costs under most circumstances.
Anti-Icky-Poo works best in warmer temperatures. In the late fall and winter, we place "Do Not Freeze" on our shipping packages. Freezing will not damage Anti-Icky-Poo or reduce its effectiveness after it thaws. However, a frozen Anti-Icky-Poo container may crack and leak. In the rare instance where your bottle freezes and cracks, you can transfer the Anti-Icky-Poo into a clean bottle, bucket or bowl temporarily until we replace the damaged container. Worst case scenario, you get your money back!
MIisterMax P-Bath Urine Pre-Treatment will lessen yellowing, negate the chemical effects of other cleaners and detergents that were previously used in the contaminated area and allow Anti-Icky-Poo to operate at optimal levels. MisterMax stain remover will effectively remove pet stains that are less than 9 months old it will work great on blood and most food stains and all other stains from decaying organic material. Although, MisterMax products effectively work as described, there are no guarantees of MisterMax products and returns of opened containers are not accepted.
ALMOST INVISIBLE CAT LITTER
Almost Invisible Cat Litter is the finest cat litter manufactured today and this claim is reflected in our guarantee. Overall humidity does affect the performance of Almost Invisible Cat Litter. We guarantee that if you scoop the solids and stir the litter pan each day, you will smell nothing from your litter tray for the number of days listed below in each of these areas:
DAYS OF USE
|1 Cat||2 Cats||4 Cats||States|
|28||14||7||CA, OR, WA, NV AZ, NM, UT, ID, MT, WY CO, (TX, West)|
|25||12||6||ND, SD, MN, WI, MI, MD, WV, ME, VT, NH, MA, CT, RI, NY, PA|
|24||12||6||OK, KS, NB, IA, VA, KY, MO, IL, IN, OH, WV, DE, NJ, (TX, North)|
|22||11||5||LA, AL, MS, FL, GA, SC, TN, NC, AR, TX (Gulf Region)|
We believe that our Durascoop Premium Litterbox tools will last several lifetimes, However, we offer a 5 year guarantee that nothing will damage your damage your Durascoop for 5 years. Send us a picture of the damaged item. We have never seen one.
Feliway's are veterinary products and manufactured in accordance with USDA standards. However, we cannot provide any guarantees of Feliway products